• The Only Mystery Dining Service that Drives Profit

  • Servy helps the best restaurants in the world increase sales and guest satisfaction

    "The data Servy provides is invaluable to our success and our guests' experience. Servy allows us to measure performance of specific staff members, and across all areas of the business. Not to mention, Servy helps generate revenue by bringing in new guests and offering incentives to repeat clientele."

     

    - Christine, Mercer Street Hospitality Group

    "We have found Servy to be very beneficial and helpful to our business, and much more impactful than a traditional Mystery Shopper program. We are getting real time, detailed evaluations from our guests on a daily basis that helps us develop training programs and understand guests' needs."

     

    - Erica, Hale & Hearty

  • Next Gen Mystery Shopping

    As an owner or manager, you can't interact with every guest or oversee every aspect of your business. Traditional mystery shopping and market research is too costly and doesn't provide enough data to identify trends. Servy is the first platform that enables you to profit on every evaluation so you can get the insight you need to make strategic decisions. Servy helps you harness influential guests that become repeat customers and brand advocates.

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    Better Insights

    Each Servy Evaluation is tied to a specific check so you know exactly when the guest ate, who served them, and what they ordered.

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    More Data

    Servy delivers 10 times more evaluations so you can identify real trends to make strategic decisions.

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    Fully Customizable

    Servy enables you to evaluate any aspect of your operation, from suggestive selling and staff attentiveness, to perceived value and bathroom cleanliness.

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    Private Feedback

    Engage your target clientele to provide real, structured feedback so you can stop spending hours digging through unverified, polarized public reviews.

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    Measure Performance

    Servy tells you who your top performing servers are, which shifts need additional training, who deserves a pat on the back or bonus for their great work, how you compare to the competition, and much more.

  • Want to increase guest satisfaction and sales?

  • Every Department Needs Servy

    Servy is used by

    Owners & Chief Executives

    Gain competitive analyses and insight into how your teams are performing without having to be in the restaurant 24/7

    Directors of Operations

    Assess brand-wide and location-specific performance based on the operating standards you value

    Directors of Marketing

    Gain insight into how customers discover your brand, where they frequent, and how you can increase brand awareness

    HR & Training Managers

    Identify strengths and specific training needs and quantify performance across FOH and BOH staff

  • Get insight into what matters most to you

    Loyalty is built with consistency. Certain key standards have to be met to deliver exceptional guest experiences and maximize sales. We help you answer any question that's critical to your success.

    Are my customers warmly and promptly greeted when they enter?

    Are my servers offering specials or recommending specific beverages or sides?

    Do servers know the ins and outs of both the food and beverage menu?

    Do my customers like the new menu items or daily specials?

    Are tables, surfaces and bathrooms properly cleaned and maintained?

    Why do customers choose my restaurant over others, and vice versa?

  • Servy provides you with the feedback you need to increase guest satisfaction and sales

    Call 929-242-9467 or fill out the form below to learn more

  • Market Research Capabilities

    Today's consumer is more complicated than ever, so it's important that brands understand who their customer is and how to maximize their satisfaction. Servy helps brands conduct comprehensive market research studies to better understand their customer and enhance their product and service offering to increase sales and brand equity.

  • Servy Mystery Shopping FAQ

    How is Servy different from other restaurant secret shopping?

    Traditional secret shopping programs provide only 1-2 evaluations per month. Servy can deliver anywhere from a few to several dozen evaluations, enabling true trend and data analysis.

    What types of questions are asked in Servy mystery shops?

    Servy works with each restaurant client to create a custom question set that assesses what's most important to the client's business. Multiple choice, NPS and free response questions are common.

    How much does Servy cost compared to traditional mystery shopping?

    Unlike mystery shopper programs that charge upwards of $400 for a single shop, Servy enables you to profit on every evaluation. We empower your target clientele to provide you with insight.

  • Mystery Shopping 2.0

    Headquartered in New York, NY, Servy, Inc. is revolutionizing restaurant mystery shopping, secret shopping and customer feedback. Servy empowers an exclusive community of mystery shoppers / secret shoppers to complete private, comprehensive evaluations of their experience. The data from the evaluations is provided to its restaurant clients to help them ensure standards are being upheld at all times and measure the performance of their staff related to the guest experience. Servy is the first and only platform that enables restaurants to profit on every evaluation. Gone are the days of paying 5x the average check for a single mystery shop or secret shop.

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