Servy helps the best restaurants in the world increase sales and guest satisfaction
"The data Servy provides is invaluable to our success and our guests' experience. Servy allows us to measure performance of specific staff members, and across all areas of the business. Not to mention, Servy helps generate revenue by bringing in new guests and offering incentives to repeat clientele."
- Christine, Mercer Street Hospitality Group
"We have found Servy to be very beneficial and helpful to our business, and much more impactful than a traditional Mystery Shopper program. We are getting real time, detailed evaluations from our guests on a daily basis that helps us develop training programs and understand guests' needs.
- Erica, Hale & Hearty
Each Servy Evaluation is tied to a specific check so you know exactly when the guest ate, who served them, and what they ordered.
Servy delivers 10 times more evaluations so you can identify real trends to make strategic decisions.
Servy enables you to evaluate any aspect of your operation, from suggestive selling and staff attentiveness, to perceived value and bathroom cleanliness.
Engage your target clientele to provide real, structured feedback so you can stop spending hours digging through unverified, polarized public reviews.
Servy tells you who your top performing servers are, which shifts need additional training, who deserves a pat on the back or bonus for their great work, how you compare to the competition, and much more.
Every Department Needs Servy
Servy is used by
Owners & Chief Executives
Gain competitive analyses and insight into how your teams are performing without having to be in the restaurant 24/7
Directors of Operations
Assess brand-wide and location-specific performance based on the operating standards you value
Directors of Marketing
Gain insight into how customers discover your brand, where they frequent, and how you can increase brand awareness
HR & Training Managers
Identify strengths and specific training needs and quantify performance across FOH and BOH staff
Get insight into what matters most to you
Loyalty is built with consistency. Certain key standards have to be met to deliver exceptional guest experiences and maximize sales. We help you answer any question that's critical to your success.
Are my customers warmly and promptly greeted when they enter?
Are my servers offering specials or recommending specific beverages or sides?
Do servers know the ins and outs of both the food and beverage menu?
Do my customers like the new menu items or daily specials?
Are tables, surfaces and bathrooms properly cleaned and maintained?
Why do customers choose my restaurant over others, and vice versa?
Servy Mystery Shopping FAQ
How is Servy different from other restaurant secret shopping?
Traditional secret shopping programs provide only 1-2 evaluations per month. Servy can deliver anywhere from a few to several dozen evaluations, enabling true trend and data analysis.
What types of questions do Servy evaluators answer?
Servy works with each restaurant client to create a custom question set that assesses what's most important to the client's business. Multiple choice, NPS and free response questions are common.
How much does Servy cost? Are there monthly fees?
Unlike mystery shopper programs that charge upwards of $400 for a single evaluation, Servy enables you to profit on every cover. There are no monthly fees or exorbitant consulting fees.
Servy's Secret Shopping Platform is Featured in
Secret Shopping 2.0
Headquartered in New York, NY, Servy, Inc. is revolutionizing restaurant mystery shopping, secret shopping and customer feedback. Servy empowers an exclusive community of mystery shoppers / secret shoppers to complete private, comprehensive evaluations of their experience. The data from the evaluations is provided to its restaurant clients to help them ensure standards are being upheld at all times and measure the performance of their staff related to the guest experience. Servy is the first and only platform that enables restaurants to profit on every evaluation. Gone are the days of paying 5x the average check for a single mystery shop or secret shop.